Questions General 10cuci

You must be 18 years and above to register and play at 10cuci. This is a legal requirement and we take this responsibility seriously. All accounts go through age verification and any accounts found to be owned by underage individuals will be terminated immediately without any compensation.

No. Each individual is only allowed one account only. Our system automatically detects duplicate accounts using multiple verification methods. If you are found to have more than one account, all accounts will be suspended and balances will be forfeited. This policy exists to ensure fairness for all players and to prevent bonus abuse.

KYC (Know Your Customer) is an identity verification process required before you can make your first withdrawal. You will need to provide:

• Clear copy of MyKad or passport
• Utility bill, bank statement, or other official document as proof of address (dated within the last 3 months)

This process is typically completed within 1 to 2 hours during operating hours. You are encouraged to complete KYC as soon as you register so there's no delay when you want to withdraw.

Basic information such as your phone number and email address can be updated via the profile settings in your account dashboard. However, changes to your full name or verified KYC information require a special request to our support team with supporting documents. This is a security measure to protect your account from unauthorised modifications.

10cuci supports a variety of popular local payment methods in Malaysia:

• DuitNow Transfer – instant transfer via QR or phone number
• Online Banking (FPX) – Maybank, CIMB, Public Bank, RHB, Hong Leong, AmBank and over 20 other banks
• Touch 'n Go eWallet – direct deposit from your TnG app
• Boost & GrabPay – popular e-wallet for instant transactions
• ShopeePay – an additional option for Shopee users
• Manual Bank Transfer – for large amounts via ATM or banking app

The minimum deposit at 10cuci is RM30 only, among the lowest in the industry. This means players of all budget levels can enjoy our platform. For maximum deposit, it depends on payment method and your VIP tier. VIP members can contact their account manager to set higher deposit limits according to their needs.

Deposit processing time depends on the method used:

• DuitNow & e-Wallet: Instant to 2 minutes
• FPX Online Banking: 2 to 5 minutes
• Manual Bank Transfer: 5 to 30 minutes depending on the bank

If your deposit has not been credited within the stated timeframe, please contact our support with proof of payment (transaction screenshot) and we will investigate promptly.

10cuci does not charge any processing fees for deposits. You receive the full amount you put into your account. However, your bank or e-wallet provider may charge a small fee according to their own terms of service. Check with your bank or e-wallet if you're unsure.

Standard withdrawals at 10cuci are processed within 5 to 15 minutes. Platinum VIP members and above enjoy priority processing with withdrawals approved in as little as 3 minutes. Withdrawals submitted during peak hours may take slightly longer, but we strive to ensure all withdrawals are completed within 1 hour. If this is exceeded, please contact our support team.

The minimum withdrawal is RM50 and daily withdrawal limits depend on your VIP tier:

• Bronze to Silver: Up to RM10,000 per day
• Gold to Platinum: Up to RM30,000 per day
• Diamond & Diamond Elite: Up to RM100,000 per day

For withdrawals exceeding daily limits, contact your VIP account manager for special arrangements.

There are several reasons that may cause withdrawals to be delayed or rejected:

• KYC verification is incomplete or documents have not been approved
• Bonus turnover requirements not yet fully met
• Bank account details do not match the name of the 10cuci account holder
• Suspicious account activity requires additional security review
• Daily withdrawal limit has been reached

You will receive a notification with the reason if a withdrawal is rejected. Contact our support team for clarification and resolution.

Withdrawals can only be made to a bank account or e-wallet that is registered in your own name. We support all major Malaysian banks via DuitNow and bank transfer. E-wallets such as Touch 'n Go are also available for withdrawals. For security purposes, your bank account must be registered in your account profile before a withdrawal request can be submitted.

New 10cuci members are eligible for a welcome bonus package worth up to RM588:

• 100% First Deposit Bonus up to RM288
• 50% Reload Bonus on second deposit up to RM150
• 30 Free Spins on selected slots
• 0.5% daily turnover cashback bonus

To claim a bonus, select your desired promotion when making a deposit. All bonuses are subject to turnover requirements stated on the Promotions.

Turnover requirements at 10cuci are 8x for most welcome bonuses, which is among the lowest in the industry compared to other platforms that typically charge 15x to 20x. This means if you receive a RM100 bonus, you need to place wagers totaling RM800 (8 x RM100) before you can withdraw the bonus money. Turnover varies for other bonus types – check the terms of each promotion for exact information.

Weekly cashback is calculated based on net loss within a 7-day period (Monday to Sunday). Cashback rates vary by VIP tier, starting from 0.3% for Bronze members up to 1.2% for Diamond members. Weekly cashback cap is up to RM150 for regular members and higher for VIP members. Cashback is credited automatically to your account every Tuesday and can be used for play immediately.

Most bonuses at 10cuci require a deposit. However, there are special promotions from time to time that require no deposit, such as account verification bonuses or certain tournament rewards. Keep an eye on the Promotions regularly and follow our official Telegram channel to get the latest information on limited-time offers.

10cuci offers over 1,200 games from world-leading providers across a wide range of categories:

• Slot Games – over 800 video slots with various themes
• Live Casino – Baccarat, Blackjack, Roulette, Sic Bo with Malay-speaking dealers
• Sports Betting – EPL, La Liga, NBA, badminton and many more
• Fishing Games – fish shooting games with progressive jackpots
• 4D & Lottery – local 4D results and international lottery
• Table Games – poker, blackjack, and other classic game variations

Yes, all games at 10cuci use Random Number Generator (RNG) that is audited regularly by independent third-party bodies. This ensures every game outcome is completely random and cannot be manipulated by anyone, including us. Our platform's average Return to Player (RTP) rate is 96.5%, among the highest in the industry.

Yes, all games at 10cuci are fully optimized for mobile devices. You can play through your web browser on Android or iPhone without downloading anything. For a better experience, download the official 10cuci app from the App . Our app offers biometric login, a smoother interface and push notifications for the latest bonuses.

Betting limits vary by game type and provider. For slots, the minimum bet typically starts from RM0.10 to RM0.50 per round, allowing players with small budgets to still enjoy the game. For live casino, table limits vary from standard tables to VIP tables with higher limits. Check the limit information in each game before playing.

Your data security is our top priority. 10cuci uses 256-bit SSL encryption used by global financial institutions to protect all communications between your browser and our servers. Personal data is stored on secure servers with multi-layered firewalls, 24/7 intrusion detection systems and restricted access. We fully comply with Malaysia's personal data protection laws and do not share your information with third parties without your explicit permission.

If you suspect your account has been accessed without authorisation, follow these steps immediately:

• Change your password immediately
• Enable two-factor authentication (2FA) if not yet activated
• Check login history in account security settings
• Contact our customer support via live chat to temporarily freeze your account during an investigation

Our security team will investigate and take immediate action. Never share your password or 2FA code with anyone.

Log in to your account, then go to Settings > Security > Two-Factor Authentication. Choose your preferred 2FA method — either an SMS code sent to your registered phone number or a code sent to your email. Follow the on-screen instructions to complete activation. Once 2FA is enabled, every new login will require an additional verification code, adding a stronger layer of protection to your account.

Yes, 10cuci operates with a valid license and complies with all relevant regulatory requirements. Our platform is audited regularly to ensure compliance with industry standards including game fairness, player protection and transparent financial practices. We also implement strict responsible gaming policies to protect the welfare of all our members.