Games Responsible – 10cuci's Commitment to Safer Gaming

What is Responsible Gaming?

Responsible gaming means enjoying online gaming activities as entertainment, not as a way to earn income or solve financial problems. At 10cuci, we want to ensure that every player plays safely, with control and awareness of the risks involved.

Gaming should be recreational and should not affect your personal, professional or financial life. When gaming is done responsibly, it's an enjoyable activity with clear and managed boundaries. However, when those boundaries are lost, it can develop into a serious problem requiring immediate attention.

Recognizing the Signs of Problem Gaming

It's important to always be aware of your gaming behaviour and recognise early signs that your activity may be getting out of control. Here are some warning signs you should watch out for:

• Playing longer or more often than planned: You frequently lose track of time and keep playing even when you'd planned to stop.
• Using money meant for other necessities: Money meant for rent, bills, food, or family needs is being used for gaming.
• Borrowing money to play: You start borrowing from friends, family or financial institutions solely to keep playing.
• Neglecting responsibilities: Gaming begins to interfere with your work, studies or family responsibilities.
• Hiding gaming activity: You're not honest with those around you about how much time or money you spend on gaming.
• Chasing losses: After losing, you keep playing in hopes of winning back the money lost, often with larger bets.
• Using gaming as an escape: You're playing to escape emotional problems, stress or depression.
• Feeling anxious or angry when not playing: You experience symptoms of anxiety or discomfort when unable to access the gaming platform.

If you recognise one or more of these signs in yourself, it's important to take immediate action. 10cuci provides various tools to help you control your gaming activity before it develops into a more serious problem.

Self-Control Tools Provided by 10cuci

We understand that every player has different control needs. Therefore, 10cuci offers a comprehensive set of self-control tools that you can activate at any time through your account settings or with the help of our customer service team.

1. Deposit Limit

Deposit limits allow you to set the maximum amount you can deposit into your account within a specific period. These limits can be set daily, weekly or monthly according to your preference.

For example, if you set a daily deposit limit of RM200, our system will block any additional deposits once that limit is reached until the next day. This limit helps you control spending and ensures you don't spend beyond your set budget.

How to set a deposit limit: Log in to your account, go to "Account Settings" → "Responsible Gaming" → "Deposit Limits", then select the appropriate period and amount. Changes to deposit limits may take 24 hours to take effect for security purposes.

2. Loss Limit

Loss limits allow you to set the maximum amount you're willing to lose in one session or specific period. Once you reach your set loss limit, you won't be able to continue betting until that period expires.

Loss limits are calculated based on total wagers minus wins within your chosen period (daily, weekly or monthly). This limit helps protect you from losing more than you can afford and prevents chasing-loss behaviour that can lead to more serious financial problems.

3. Session Time Limit

Session time limits allow you to set how long you can play in one session. When the time limit is reached, the system will automatically log you out of your account and you'll need to wait until the cool-off period is over before you can log in again.

This feature is very useful to prevent you from playing too long and losing track of time. Session time limits help maintain balance between gaming and other important life activities.

4. Cool-Off Period

If you feel you need a temporary break from gaming but don't want to close your account permanently, you can choose to activate a cool-off period. This period can be set for 24 hours, 48 hours, 7 days or 30 days.

During the cooling-off period, your account will be fully suspended and you will not be able to log in, make deposits or play. After the selected period expires, your account will be reopened automatically. The cooling-off period gives you time to reflect on your gaming activity and make wiser decisions.

5. Self-Exclusion

Self-exclusion is the most serious step you can take if you believe your gaming activity has become a problem. When you choose to self-exclude, your account will be fully closed for a minimum period of 6 months, 12 months or permanently.

During the self-exclusion period, you will not be able to access your account, create a new account, or use any 10cuci services. This decision cannot be reversed until the set period expires. We encourage you to use this time to seek professional support if needed.

To activate self-exclusion: Contact our customer service team via live chat or email at [email protected]. Our team will guide you through this process with full discretion and support.

Age Verification and Child Protection

10cuci takes very seriously our responsibility to protect children and minors from accessing our gaming platform. Online gaming is an adults-only activity, and our platform is open only to individuals aged 18 and above.

We use a strict age verification process during account registration, including verification of official identification documents such as MyKad or passport. Any attempt to open an account with false information or by underage children will result in immediate account closure and forfeiture of any associated funds.

External Support Resources

If you or someone you know is experiencing gaming-related problems, please know that professional help is available. Here are some organisations that can provide support and counselling:

• Befrienders Malaysia: A voluntary counseling service that provides emotional support via phone and email
• National Council on Problem Gambling (NCPG): An organization dedicated to helping individuals facing compulsive gaming problems
• Government Psychology Clinics: Available at major government hospitals across Malaysia for counseling and treatment
• Talian Nur 15999: A telephone counseling service for various mental health issues including addiction

Don't hesitate to contact these organisations if you need help. Acknowledging you have a problem is the first brave step toward recovery, and seeking professional support can make a significant difference in your journey.

10cuci's Commitment to Safe Gaming

As a responsible online gaming platform, 10cuci is committed to:

• Providing clear information about gaming risks and how to play safely
• Offering self-control tools that are easily accessible and effective
• Training our staff to identify players who may be experiencing problems and offer assistance
• No promotions or bonus offers are sent to players who have activated limits or self-exclusion
• Partnering with support organisations to assist players who need professional help
• Continuously updating our policies and practices to ensure maximum protection for players
• Running regular awareness campaigns about responsible gaming

Practical Steps for Healthy Gaming

Here are some practical tips that can help you maintain healthy gaming habits:

1. Set a clear budget: Set a monthly gaming budget you can afford and stick to it. Never use money meant for essential needs.
2. Set time limits: Decide how long you will play before starting a gaming session and use alarms to remind you.
3. Don't chase losses: If you lose, accept it as part of entertainment and don't try to win back with bigger bets.
4. Play when you're in good condition: Don't play when you're sad, angry, drunk or in an emotionally unstable state.
5. Balance with other activities: Ensure gaming does not replace your hobbies, social activities or time with family.
6. Talk to someone: If you're concerned about your gaming habits, share with a trusted friend or family member.
7. Take regular breaks: Make sure you take regular breaks from gaming to reassess your activity.